Integrated Information System for Customer Care
Author
Assoc. Prof. Wati Aris Astuti, S.E., M.Si,. Ak., CA.
Abstrak
The application of customer Facing and Ecosystem Facing is implied as computerization of customer data. The goal is to understand customers' needs and expectations to establish good relationships with customers. This study aims to determine Customer Facing and Ecosystem Facing services in the digital transformation business. The research method used a descriptive research method with a qualitative approach. Customer Facing and Ecosystem Facing is a technology that can increase the production process for business. Salespeople are faster to create and send offers to clients because it provides CRM information.
Detail Publikasi Jurnal
Penelitian Induk | : | - |
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Jenis Publikasi | : | Jurnal Internasional Bereputasi |
Jurnal | : | IOP Conf. Series: Materials Science and Engineering |
Volume | : | 1158 |
Nomor | : | - |
Tahun | : | 2021 |
Halaman | : | 1 - 5 |
P-ISSN | : | - |
E-ISSN | : | - |
Penerbit | : | IOP Conf. Series: Materials Science and Engineering |
Tanggal Terbit | : | 2021-10-08 |
URL | : | - |
DOI | : | - |