The Implementation of the Karawang Response Application (Tangkar) in Karawang

Peneliti

Rino Adibowo, S.IP.,M.I.Pol

Deskripsi/Abstrak

Abstract. The research problem begins with the Karawang Response Application (Tangkar) which is managed by the Karawang of Communication and Information Department which is an online aspiration and complaint service from the Karawang community based on Android, Web, SMS Gateway and Social Media which is implemented with the principle of easy, integrated, and complete.The theory used in this study uses the theory of George C. Edwards III in which there are four (4) policy implementation variables, namely: Communication, Resources, Disposition and Bureaucratic Structure. The method used in this study is a descriptive method with a qualitative approach. Data collection techniques used in this study through literature study, observation, interviews and documentation. The technique of determining informants to the community using the Tangkar application is an accidental technique.The results of the study explain the communication variables indicate that the socialization carried out by the Communication and Information Department of Karawang to the community has been carried out in accordance with the procedure but has not been maximized evenly, the resource variable shows that it is not optimal, it can be seen from the admin/operator on duty that it has not been maximized in responding to incoming reports, and the unavailability of complete supporting facilities in managing the Tangkar application, the disposition variable shows that the Communication and Information Department is minimal in providing information about the Standard Operating Procedure (SOP) for the Tangkar Application, the variable structure of the bureaucracy indicates that the Communications and Informatics Service is the supervisor. in the implementation of the Tangkar Application where the supervision is still minimal to see and pay attention to the admins or operators in running applications and providing services to the community.