Going paperless: Executive information system toward digitalized universities management

Author

Dr. Senny Luckyardi, M.M.

Abstrak

This research aims at investigating how Executive Information System (EIS) can be used as a device to support paperless system toward digitalized universities management and to what extent EIS success as a management tool. The case study was conducted on EIS in a private university in Bandung. This research used quantitative method by adopting DeLone and McLeans Information System (IS) Success Model (2003). The variables used are the System Quality (SQ), Information Quality (IQ), Use (U), User Satisfaction (US), Service Quality (SEQ) and Net Benefit (NB). Questionnaires were distributed to 100 respondents. Interview and data retrieval from the related division was conducted to support data analysis. The result of study indicated that the success of EIS was significantly influenced by all variables. The positive correlation between all variables and significance influence discovered that EIS was recommended in the universities management. The highest positive correlation and influence was showed by the variable of IQ that influenced US by 66.5%. It means that the company with the development of accurate, consistent and well-integrated EIS gained high levels of trust and satisfaction among users. The research provide information and recommendation to build EIS as one of paperless system toward digitalized university