Reality Role of Language Improving E-commerce

Peneliti

Assoc. Prof. Dr. Soni Mulyawan Setiana, S.Pd, M.Pd

Deskripsi/Abstrak

The Goals of this research is for knowing that language has an important role to attract the attention of customers in improving e-commerce. This research used descriptive analysis method. The instrument used is a study of documentation. The research subject is a customer who often using e-commerce either for services or goods. The result of this research showed that a customer choose e-commerce because it saves their time. They interested with a service or item on web online site because the display look nice and customers will be more attractive to buy when reading descriptions of goods or services using interesting and polite language. The result of the research showed that language has a very important role for attract customer's attention to buy a product. The Admin is required to have good language skills in promoting and informing their products, as well as in answering and responding to questions or complaints from contumers.